Customer Service Representative – Bilingual Korean/English

Job Category: Office

Job Type: Full Time

Job Location: Brooklyn

Compensation: $20.00/hour 3+ weeks paid PTO 35–39 hours per week bonus program medical insurance

Special Touch Home Care Services, Inc.
929 Kings Highway Brooklyn, NY 11223

Company

At Special Touch Home Care, we don’t just provide in-home care—we elevate lives. As one of New York’s most trusted and well-established home care agencies, we’ve proudly served nearly 100,000 clients across NYC and Westchester over the past 40 years. Our mission is simple: deliver exceptional, compassionate, and industry-leading care that empowers individuals to live safely and comfortably in their own homes. And none of that is possible without the incredible team behind it. If you’re passionate about helping others and want to be part of something meaningful, we want to hear from you!

Description

Special Touch Home Care is looking for a dedicated bilingual Korean/English Customer Service Representative to join our team. In this role, you’ll assist consumers, personal assistants, and designated representatives with navigating the application and onboarding process for our services. If you’re a strong communicator, highly organized, and passionate about helping others, we want to hear from you.

Job Duties

Assist consumers, personal assistants, and designated representatives with inquiries and support
Guide individuals through accurate registration and completion of applications
Provide updates on application status and help resolve any pending documentation issues
Respond to incoming calls and provide friendly, helpful service
Maintain accurate records of all interactions and documentation
Collaborate with internal departments to ensure smooth processing and resolution of client needs

Requirements

High school diploma or equivalent (required)
1+ year of customer service or administrative experience (healthcare preferred)
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Must be fluent in both Korean and English (spoken and written)
Proficiency with basic computer applications (Microsoft Office, CRM/EMR systems)

Compensation

$20.00/hour pay 35–39 hours per week Room for growth – YES, we promote from within! Company-paid medical insurance (after probationary period) with minimal employee contribution 3+ weeks of paid time off Bonuses available

Name(Required)

First Last

Email(Required)

Phone(Required)

Address(Required)

Street Address Address Line 2 City State ZIP Code

Are you bilingual?(Required)

Yes

How did you hear about us?(Required)

Are you looking for a part-time or full-time role?(Required)

Upload your resume(Required)

Drop files here or

Accepted file types: jpg, gif, png, pdf, doc, Max. file size: 2 GB, Max. files: 2.

If you are not selected for an office role, would you like to be considered for a caregiver role?(Required)

Untitled(Required)

By submitting your request, you consent to Special Touch contacting you (by phone, email, or text) about scheduling, follow-ups for your application, and other communications, including newsletters and updates. Message frequency varies. You can opt out at any time by replying STOP. By submitting, you also agree to our Terms & Privacy Policy.

We are hiring PCA’s and HHA’s in all the boroughs.