Customer Service Representative – Bilingual Urdu/English

Job Category: Office

Job Type: Full Time

Job Location: Brooklyn

Compensation: $19.50/hour

Special Touch Home Care Services, Inc.
2091 Coney Island Avenue Brooklyn, NY 11223

Company

Well established and highly reputable home healthcare agency — we strive to improve the quality of life for each and every one of our clients by delivering exceptional industry leading in-home care. With 40 years of experience; we have proudly cared for close to 100,000 clients throughout the 5 boroughs of New York City as well as Westchester County. Much of our success is a product of the great staff we employ. We are presently looking to add another hard-working team player to our training staff.

Description

Special Touch Home Care is seeking a dedicated bilingual Urdu/English Customer Service Representative. You’ll assist consumers, personal assistants, and designated representatives with navigating our application and onboarding process. If you’re a strong communicator, highly organized, and passionate about helping others, we want to hear from you.

Job Duties

Assist consumers, personal assistants, and designated representatives with inquiries and support
Guide individuals through accurate registration and completion of applications
Provide status updates and resolve pending documentation issues
Respond to incoming calls and provide friendly, helpful service
Maintain accurate records of all interactions and documentation
Collaborate with internal departments to ensure smooth processing and resolution

Experience

Prior customer service or related experience preferred
Comfortable using computer systems for data entry and record management
Strong typing skills and attention to detail
Excellent verbal and written communication; able to engage effectively with customers
Positive attitude; able to work well under pressure in a dynamic office environment

Qualifications

High school diploma or equivalent (required)
1+ year of customer service or administrative experience (healthcare preferred)
Fluent in Urdu and English (spoken and written)
Strong organizational and multitasking skills in a fast-paced setting
Proficiency with Microsoft Office and basic CRM/EMR systems

What We Offer:

$19.50/hour pay
35–39 hours per week
Room for growth — we promote from within
Individual medical insurance after probationary period (minimal employee contribution)
3+ weeks PTO
bonuses

Schedule: Monday-Friday 9AM-5PM

Name(Required)

First Last

Email(Required)

Phone(Required)

Address(Required)

Street Address Address Line 2 City State ZIP Code

Are you bilingual?(Required)

Yes

How did you hear about us?(Required)

Are you looking for a part-time or full-time role?(Required)

Upload your resume(Required)

Drop files here or

Accepted file types: jpg, gif, png, pdf, doc, Max. file size: 2 GB, Max. files: 2.

If you are not selected for an office role, would you like to be considered for a caregiver role?(Required)

Untitled(Required)

By submitting your request, you consent to Special Touch contacting you (by phone, email, or text) about scheduling, follow-ups for your application, and other communications, including newsletters and updates. Message frequency varies. You can opt out at any time by replying STOP. By submitting, you also agree to our Terms & Privacy Policy.

We are hiring PCA’s and HHA’s in all the boroughs.