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Special Touch Home Care Logo

(718) 260-6892

Special Touch Home Care Logo

Finding the correct home health care agency is one of the most important choices you can make.

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Whether you’re looking for assistance for a parent, aunt, uncle, or another family member, you want to make sure they get the best care possible. Let’s look at some questions you’ll want to ask a home health agency to ensure that you make an educated decision for your loved one.

What Is the Process of Hiring a Health Care Aide?

When choosing a home health care service, you should ask how their home care agents are chosen. What criteria are used in their hiring? What certifications and training do the aides possess? These questions will give you a better understanding of the kind of aide that will be assisting you and your loved one.

What Specialized Training Does the Aide Have?

It’s also important to know what specialized skills the home care aides have. As an example, perhaps you need an aide who can communicate in a language other than English. Or, you might need an aide who understands how to properly care for someone who exhibits signs of a particular illness. It has been estimated that four out of five older adults will encounter at least one chronic condition, such as arthritis, alzheimer’s, or osteoporosis. It would be helpful to ensure that any aide you hire is prepared to treat and manage the issues your loved one is actually facing.

What Specific Services Are Offered?

Another question to ask is in regards to the particular services that are provided. In order to ensure that the agency is the right fit for you, you’ll want to determine that they can offer the services – such as cleaning or diet management – that you require. You’ll save yourself a lot of time and effort by hiring a company that can instantly come in and start supporting your needs.

What Insurance Plans Are Accepted?

If your services will be supported by health insurance then – the same way you would work with a doctor – you want to be sure the home care agency accepts your specific healthcare plan. Narrowing down your field of options to those who can actually work with you will help prevent spending time with an agency you won’t be able to hire.
You should also be sure to find out if the facility accepts either Medicare or Medicaid, and they should be able to provide assistance in determining your benefit coverage and what will be required for reimbursement.
Further, if you are a New York resident, you may want to ask if the agency participates in the Consumer Directed Personal Assistance Program (CDPAP). If that’s a route you would like to go, a qualified agency will be able to help with your application.

What Procedures Are in Place in The Event of an Emergency?

All home care companies and aides will work to avoid an emergency situation, but, when caring for the elderly, these situations do arise. You’ll want to know how the agency you’re planning to hire prepares for the unexpected.

What’s the Process of Setting Up Home Health Care?

Finally, ask about the steps to implementing care in your home. You want to know what the intake process consists of, and if a specialized or customized plan of care will be discussed and applied. The more you understand the process of setting up care in your home, the more at ease you will be.

Contact Your New York Home Health Agency Today

As a responsible caregiver, you want only the best home health care for your family member. You also want an attentive, experienced, knowledgeable, and loving home care aide. Your New York home health care service agency is ready to answer any and all questions you may have. Contact Special Touch Home Care Services today to learn more.

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